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Have a question about Intasef? We’re here to help.
Have a question about Intasef? We’re here to help.
An escrow system acts as a reliable third party between the buyer and the seller. It holds the transaction funds safely in its accounts until the buyer receives and verifies the product or services from the seller before releasing the money to the seller. To see the whole Intasef process click here
Yes, Intasef acts as a reliable third party between the buyer and the seller. Our system holds the funds until the buyer receives and verifies the product or account credentials [in the case of online accounts/businesses] before releasing payment to the seller
Yes, but remember, we are not responsible for any dispute that happen after the transaction is compete and the money is released to any of the party. This is because we only release the funds when both the buyer and the seller are satisfied and has given us the go forward to release the “goods fund”
However, since our sole obligation is to ensure that you are satisfied and you have a fruitful transaction, we can still help by providing evidence of the transaction done on Intasef. In case of law suit, we can produce evidences of chats, transaction process and all activities done on Intasef platform to protect you and help you get justice.
So be bold and transact confidently. We are here for you
Note: you are recommended to use the platform on all your transaction chats and engagements so as to have full evidence. We cannot protect you when you didn’t converse on intasef.com.
Intasef can be used for the purchase and selling of almost anything. If you're looking to buy or sell something more than ksh1000 [$10 USD], you should come to us.
We're frequently put to use on e-commerce platforms, B2B marketplaces, retail websites and peer-to-peer transactions.
Click here to see the types of services and products that Intasef can insure.
The duration of the procedure depends on your ability to complete the transaction. This will depend on the items you are purchasing, as some may require you to take time to verify thoroughly, whereas others will require shipment.
As long as you are safe and receiving a good deal, there are no time constraints on your transactions.
Yes,
As a seller, you should not disclose any sensitive information until you have confirmed that the payment has been made to Intasef.com. We will send you a message, email, or notification confirming that we have received payment from the buyer and that it has been deposited into our accounts. If you miss the notifications, you can determine this by verifying the balance of your wallet.
As the buyer, you should not instruct us to release the funds to the seller until you have confirmed and secured all credentials associated with the online business or account. Take your time and examine carefully, as we will not be responsible for any complaints that arise after the money has been released
Intasef updates the user wallet immediately we receive funds from the buyer and releases the money to the seller’s wallet immediately the buyer affirms that we can pay the seller.
It will only take a button click for the seller to transfer the funds from the wallet to their M-pesa, PayPal, or bank account. However, the dissemination may also depend on the payment gateways' networks. For example, if M-pesa experiences delays, those delays will be reflected in the M-pesa process
1. Sign into Intasef.com and access "My Transaction.” When the status is "pending," it will allow you to make modifications.
2. If you want to make any change before the other party accept the transaction, just click modify.
Things you can modify include:
Access the "My Transaction" tab after logging in to Intasef.com.
This page displays your transactions and their current status. To learn more about a specific transaction, click on the transaction and you'll receive complete information.
Please contact support via direct message, phone call, or email at mysafety@intasef.com if you have any questions.
You may terminate the transaction before the invited party accepts it. You can accomplish this by using the "cancel" button.
After both the buyer and the seller have accepted the transaction and begun chatting, either party may terminate it by clicking the "cancel" button prior to Intasef receiving payment.
Once Intasef.com has received payment from the buyer, only Intasef support can terminate the transaction. This is only possible if both the buyer and seller notify us that they wish to cancel the transaction.
Note: on this matter, the support team can be notified via chat invitation and the dispute page.
Intasef supports M-pesa, PayPal, credit/debit card, Payoneer and bank transfers.
If you have any more inquiries, you can reach our customer service team via direct phone call, Email [mysafety@intasef.com], direct message, social handles, video calls, chat invite [during transaction] or whatsapp.
We are 24/7 online and reachable to make your transaction smooth
Intasef charges 1.99% of the amount being transacted “good funds” for transactions worth $150 USD or Ksh. 15000 and above.
For transactions that worth less than ksh. 15000 [$150 USD], we charge ksh.300 [$0.3 USD] per transaction.
You can pay for transaction by login in to Intasef.com and accessing payment page.
You can deposit money to your wallet using M-pesa, PayPal, credit/debit card or payoneer.
You can deposit money to your wallet anytime you want. However during a transaction period, you will be prompted to pay immediately the other party accepts the transaction.
No, any payment made to Intasef must be utilized [must be in transaction or awaiting approval for a forthcoming or ongoing transaction]; any amount not used for transaction will be allowed a maximum of five business days before a [2%] safe handling fee is assessed.
The server where your credit card details are kept is 128-bit SSL encrypted for maximum security. Your credit card details are encrypted before being delivered over a secure connection to the credit card processing systems.
Intasef implements a number of safeguards to prevent fraud on both ends:
1. The buyer and seller details are screened to ensure a safe and secure transaction.
2. We give you a platform to engage with the other party to ensure that you come to agreement before transacting.
3. Once we have received and confirmed payment from the buyer, we will notify the seller to proceed with the shipment. The 'goods fund' should be reflected on the seller's wallet before any shipping, service, or credential delivery is performed.
4. Tracking numbers [the transaction numbers] are assigned to each shipment to verify that both the Seller and the Buyer have sent and received the goods.
5. Within the transaction period, while the money are still in our custody, the Buyer has the right to "Reject" and return the product if it is found to be counterfeit. At this point, the seller has to verify and confirm that they have received their goods back before we refund the buyer.
6. In the event of a dispute, we in handy to arbitrate, mediate, and reach a definitive decision based on the transaction contract and the buyer and seller's agreement.
7. After both parties are satisfied with the dispute resolution, the funds will be released.
8. After the transaction is complete, we can still help by providing evidence of the transaction done.
Note;
1. Intasef is not liable for any cost incurred during delivery
2. We not responsible for any transaction done out of intasef.com
Intasef.com, which was launched in 2023 by Intasef pay, is becoming a reputable frontrunner in the field of online transaction security for both businesses and consumers.
The management team at Intasef is made up of experts in their fields who are at the top of their game to ensure you get an engaging, fast and reliable online transaction. To learn more about our team, click here
Our main office is located in Nairobi, Kenya with branches in Juja and Roysambu. When it comes to secure, engaging and resolvable online transaction, Intasef is the best you can get.
if you have any more inquiries, you can reach our customer service team via direct phone call, Email [mysafety@intasef.com], direct message, dispute page, social handles, video calls, chat invite [during transaction] or whatsapp. [We are 24/7 online and reachable to make your transaction smooth]
Yes, Intasef will issue a refund to the buyer in the following circumstance.
1. When the transaction is cancelled
2. When the transaction period has ended and no clear indication of goods delivery is done
3. When the products and services received are substandard or counterfeit or not delivered at all.
4. When dispute resolution concludes a refund to the buyer.
The buyer will not be refunded when:
1. The transaction is competed successfully
2. The product and services are received and approved by buyer
3. When the seller does not receive returned goods
4. When the transaction contact does not favor refund
When a buyer obtains an incorrect or substandard product from the seller, they may file a dispute. At this juncture, our dispute resolution team [the support] can arbitrate, mediate, and reach a final decision regarding the buyer's refund. This must also be consistent with the transaction contract signed by the buyer and seller prior to the commencement of the transaction.
Our expertise in conflict resolution will assist you in resolving any transactional dispute that may arise during the purchase or sale of your product. Our team will arbitrate, mediate, and come up with a final resolution that is consistent with the contract filled out by the seller and buyer at the outset of the transaction.
The final resolution must be mutually acceptable to both the seller and the buyer as our mission is tom make you safe and happy in your transaction.
While having a chat will the other party, you can invite the support to the chat by clicking ‘Invite Admin’ button on the chat page.
You can also file for dispute on your dashboard or even while still on the transaction chat. You will be required to give details of the transaction and what is the course of disagreement.
You may also send us an email at mysafety@insef.com or send us a direct message or make a phone call.
After that, the administrator will assist in resolving the issue, and the best potential resolution that will satisfy both the seller and the buyer will be determined.
Depending on the outcome of the dispute, Intasef may grant the seller a grace period to deliver the correct product or issue an immediate refund to the buyer. And in cases involving counterfeiting and fraud, the user will be prohibited from using Intasef.com and any other services associated with Intasef pay.
Immediately you sign in and submit your personal details to Intasef.com, your account will be verified and ready to do any transaction.
You will be sent a verification code to your email address or phone number, which, when entered into the required field, will promptly verify your Intasef account.
Note: there is a second verification know as premium verification. This is for users who what to transact over one million Kenyan shillings or $10000 USD.
They are required to submit:
1. National identification card/driving license/passport.
2. Verified phone number that is registered with the ID.
3. The name must be incoherent with the ID.
This is a second verification for users who what to transact over one million Kenyan shillings or $10000 USD.
They are required to submit:
1. National identification card/driving license/passport.
2. Verified phone number that is registered with the ID.
3. The name must be incoherent with the ID.
Your account cannot be authenticated if you have entered an incorrect email address or if the information entered does not match the email address or phone number on file.
We recommend that you use your personal phone number and email address to avoid delays in verification or disputes.
Yes, your account must be verified first in order to do any transaction with intasef.com
1. Intasef provides escrow services [transaction security and insurance]
2. Intasef provides a messaging system where you can communicate with the other party during a transaction.
3. Intasef provide a dispute resolution system as we have well quipped team that can handle any disagreement or transaction problem you may encounter while buying/selling your product
4. Intasef have alert and vigilant support to help you through during transaction and using our platform
5. We provide our users with documentation, online training, and webinar training so that they are conversant with our platform.
6. Intasef provides educational services to our users by educating them on how to prevent being scammed and on the most recent techniques used by con artists.
7. Intasef offers blogs on current internet security issues.
You can buy/sell most of the products and services using Intasef.com EXCEPT drugs, alcohol, addictive, and firearms, for more information click here
To find more information on terms and conditions, click here
Yes, in order tom proceed with any transaction on our platform, you have to comply and agree to our terms and condition, privacy policy and our general instructions.
To find more information on privacy policy, click here
