By using Intasef.com, buyers can rest assured that they will get their money back if the seller doesn't send the items or complete the service. Buyers and sellers on Intasef are subject to verification to prevent fraudulent transactions. Fraudulent users are banned from Intasef.
Once the seller has delivered the goods or performed the services, and the buyer has accepted them or the transaction period has ended, the seller is entitled to payment. Intasef verifies that the buyer's payment has been approved and secured before alerting the seller to dispatch the goods. Payment is inaccessible to both parties until the transaction is complete.
Sellers should avoid delivering goods or providing services until payment has been reflected in their Intasef wallet. In case of a return or rejection, Intasef uses the tracking number to confirm delivery before processing a refund.
The seller will not receive payment until the buyer receives, inspects, and accepts the goods or services. If the transaction period elapses without communication, we reach out before releasing payment or issuing a refund.
For shipped products, we use tracking information to confirm delivery. If there are issues with the product or service, the buyer will receive a full or partial refund based on the dispute resolution.
Intasef.com, launched in 2023, is becoming a reputable leader in online transaction security. Our management team consists of experts dedicated to ensuring fast and reliable transactions. Learn more about our team here.
Our main office is in Nairobi, Kenya, with branches in Juja and Roysambu. For any inquiries, you can contact our customer service via phone, email (mysafety@intasef.com), direct message, or social media. We are available 24/7 to ensure a smooth transaction.